Hardware Maintenance

Keep your non-critical infrastructure running optimally with regular pre-scheduled on-site attendance to resolve issues according to pre-agreed SLAs. As your long-term partner, the DACPros engineers become part of your team, taking care of your servers and network hardware in the data centre.

Whether your site is small and only requires occasional visits, or you have multiple sites across different cities with extensive resource demands, we have the right Service Level Agreement (SLA) for you. We work the best way for you, so DACPros field technicians are happy to use your existing support ticketing system or support you to use ours.

Our operations can be adjusted to fit your processes and preferences for maximum compatibility and minimal disruption. And with 24/7/365 maintenance coverage, you can be sure of getting help whenever you need it.

We cover all aspects of continuous infrastructure operations, including:

  • Network infrastructure support – connection, switch, and router troubleshooting

  • On-site attendance

  • Remote console access provision

  • Remote hands and eyes

  • Firmware and BIOS upgrades

  • Site surveys

  • Server installation and configuration

  • Server maintenance or replacement

  • Disk and memory replacement

  • Fibre optic and data cable cleaning and troubleshooting

  • OTDR testing

  • Peripheral card installation

  • DWDM troubleshooting

  • RMA – receiving and sending replacement parts via courier services

  • Work on your ticketing platform

Discover how DACPros can extend, augment, or replace your onsite IT support teams to drive new efficiencies and reduce data centre downtime.

See our other services

Smart Hands Service

Our experts are on hand 24/7/365 to service your infrastructure, acting as an extension of your IT department.

Build and Deployment

Expert hardware and network infrastructure installation services. From racking and stacking to OS installation and data cabling.

Project Management

Expert support for any part of your hardware journey. Reduce communication errors, eliminate delays and boost productivity with our tech-savvy project managers.