# Managing your OEM and EOL support efficiently

## OEM & EOL/EOSL Product Support

We provide multi-vendor support. We will serve as the point of contact for equipment still covered by the OEM. We will then call the OEM for you, and make sure a ticket is opened, saving you the time and hassle of waiting on the phone or checking your email for a response.

EOL (end of life) support from DACPros protects your hardware assets after a vendor decides to discontinue a product or service. EOSL support (end of service life) is slightly different, referring to the date after which service and support will no longer be offered on a particular product by the vendor.

DACPros provides support for the discontinued and unsupported devices in your network. Our support services cover EOL and EOSL equipment as required – just give us a call to discuss what you have and what you need. We can source and replace parts and deal with the logistics on your behalf:

- Line card
- Power Supply Unit
- Cooling and ventilation
- Optics
- Hard drives
- Memory
- PSU
- CPU
- Motherboard
- Full diagnostic
- Software & System updates
- Custom pre-installation testing/configuration
- Hardware audit
- Order consolidation
- Receiving and unpacking
- RMA faulty devices and parts

With extensive hardware and infrastructure build experience and a commitment to service excellence, DACPros is the partner you’ve been looking for.

## See our other services

### Build and Deployment

Expert hardware and network infrastructure installation services. From racking and stacking to OS installation and data cabling.

### Hardware Maintenance

Ensure your infrastructure is running optimally with maximum efficiency and minimal disruption with regular pre-scheduled on-site attendance carried out by our qualified engineers.

### Project Management

Expert support for any part of your hardware journey. Reduce communication errors, eliminate delays, and boost productivity with our tech-savvy project managers.

### Smart Hands Service

Our experts are on hand 24/7/365 to service your infrastructure, acting as an extension of your IT department.

## Get in touch

Our team is here to help you with your queries.

[Book a call](/content/book-a-call/index.html)